Our business is built upon foundations that started in 1984, covering circa 40 years of innovation in the supply and rendering of technology, platforms, integrations, professional services, managed services including support and maintenance to the worlds contact centre and customer services industry.
Please see the sub-menu areas of our solutions main menu to review the spectrum of services available, but please do not hesitate to contact us via the link at the bottom of this page or in the footer if you require something different. We recognise that no two sets of requirements are ever common or even consistent, so we readily adapt to meet our clients needs, technically and commercially, head on.
Services
Our Services are centric to contact centre and call centre professional services, systems integration, customisations and can be as little as the provisioning of a subject matter expert right the way through to an entire "Customer Experience" delivery.
We are unique in that we are flexible delivering services alongside your incumbent preferred systems integrator or platform vendor, and we are often brought in as deep subject matter experts in challenging projects, whether they are challenging as a function of size or scope. We won't force you to buy the entire solution from us if all you require is a specific deliverable.
Solutions
Over the span of four decades we have been party to the delivery of 100's of contact centre solutions, from small local enterprises in niche market sectors right the way up to global enterprises with tens of thousands of agents active in the busy hour.
Our solutions based approach is holistic, but doesn't require that you procure the Contact Centre as a Service (CCaaS) from us. The one prerequisite is that our gearing and entire focus is on the worlds' leading Contact Centre platform in the form of Genesys Cloud CX. We will not undertake work on Amazon Connect, Five9, RingCentral, 8x8 et al, but we'll happily integrate your Genesys Cloud CX solution, however you require it.
It's not all about AI, BOTS and Automation. There's still a huge way to go in moving from voice centric services, to multichannel contact centres and finally being able to claim being omnichannel with the customer experience (CX) and the employee experience (EX), where the agent is totally immune from the mode of contact or the intent of the participants concerned. Our job is to help enterprises cross those gaps quickly and efficiently and at low cost.
