Integrating Genesys Cloud CX and Salesforce
Customising a CRM integration between Genesys Cloud CX and Salesforce
INTRODUCTION
In today's customer-centric landscape, integrating various platforms to streamline operations and enhance user e...
Innovating with CX
To all matters of innovation in modern Contact Centres as a Service, we are delighted to share impressum, editorials, articles, news, insights, thought-leadership and general business/technical topics of interest with the Contact Centre industry centered on Genesys Cloud CX.
Integrating Genesys Cloud CX and Zendesk
In today's customer-centric landscape, integrating various platforms to streamline operations and enhance user experience is paramount. At QVCCS, we specialize in creating sophisticated integration...
How to build a Genesys Cloud Customer Callback request form for your website
Seamlessly Schedule Callbacks with Node.js and Genesys Cloud API
Introduction:
In today’s digital landscape, providing seamless interactions on websites significantly enhances user experience. ...
Powerful updates to Genesys Cloud CX on 19th July 2023
It continues to be a powerful season for changes and new release features in Genesys Cloud CX. Two things are of particular interest to many users, especially those folks in the quality management...
Genesys Cloud Conditional Group Routing
It's definitely a powerful season for changes and new release features in Genesys Cloud CX. We are very much looking forwards to this one! Genesys has announced that as of July 12, 2023, administ...
Importing external call recordings into Genesys Cloud EX
In more suprising news, Genesys has announced that in the weekly updates to be published on June 28th 2023, that it will now be possible for organisations that have existing call recordings on a pl...
Genesys announces Work Automation and Task Routing
On June 20th 2023 Genesys made a huge announcement. Whilst "Intelligent Workload Distribution" had been a mainstay of Genesys 'Engage' on premise technology stack for many years, the ability to ro...
Authenticating your customers in the Web Messaging Channel
Genesys has announced that Genesys Cloud CX administrators may now enable authenticated web messaging logins for the organisation's customers. This should become available in this weeks Genesys Cl...
Auto Answer now available for digital interactions
Genesys has announced that Genesys Cloud CX administrators may now enable auto-answer on digital channel queues to automatically answer digital interactions. Whilst this has long been available in...
Great News for Dialogue Engine Bot Flows
On June the 14th 2023, Genesys announced that Genesys Dialogue Engine Bot Flow and Genesys Digital Bot Flows would now be configurable to allow different languages. This is excellent news, because...