Workforce Management with HR System Integration
On June the 7th 2023, Genesys announced that its integral Workforce Management Solution (WFM) would allow data actions to send data to any Human Resources Information System (HRIS), effectively int...
Innovating with CX
To all matters of innovation in modern Contact Centres as a Service, we are delighted to share impressum, editorials, articles, news, insights, thought-leadership and general business/technical topics of interest with the Contact Centre industry centered on Genesys Cloud CX.