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Privacy Policy

This privacy policy was last modified on 16th June 2023.

Quo Vadis CCS Ltd. (hereinafter referred to as QVCCS /we/us/our) are committed to ensuring that any personal data which we possess is stored safely and securely and that we are transparent and compliant in the way in which it is handled.

While using our site or otherwise interacting with our business, we may ask you to provide us with certain personal information that can be used to contact/identify you going forward including but not limited to your name, email address phone number, company name and job title. QVCCS Ltd. are the sole owners of information collected on our website, we do not sell information to any third parties, nor do we share it with third parties other than what is necessary such as your address for shipping an order.

Other instances we are required to share information with a third party include but are not limited to;

  1. Requests from any relevant public authority or law enforcement agency
  2. Contractual obligations are not met, and legal action is required
  3. Partner organisations who are supplying a product or service to you on QVCCS’s behalf
  4. If there is ever a change of ultimate ownership of QVCCS

We do store data in some third-party applications. Customers and prospective customer data information will be stored confidentially in our CRM database for admin, quotation, and general account management purposes. If you opt-in to our marketing communication, information is stored in our CRM for email marketing purposes. We may occasionally contact you via email/phone regarding our services unless you request that we don’t using the ‘Unsubscribe’ option on the end of our emails or verbally over the phone or in person.

You can opt out of receiving our promotional emails at any time by;

  1. Email ‘Opt out’ or ‘Unsubscribe’ to This email address is being protected from spambots. You need JavaScript enabled to view it. OR, Email ‘Opt out’ or ‘Unsubscribe’ to This email address is being protected from spambots. You need JavaScript enabled to view it. OR,
  2. Use the ‘Unsubscribe’ link at the bottom of all promotional emails

We are committed to protecting your privacy, but you should be aware that we may collect personal information about you through your own use of our site, for example, submitting your contact details to arrange a demonstration or workshop of Genesys Cloud CX. It is clear in these cases that you will be submitting personally identifyable information for that purpose.  Other examples may include:

  • You may provide your CV or Resume (work history, contact information, education history, etc.) in a potential consideration for employment.
  • You may share a post from our site using personally identifyable information in social-media

Using your Information:

We may use your information as a result of your use of our site for the following purposes:

  • Registering your interest in booking a workshop or a demonstration, noting that we do not treat this as a registration for marketing consent, implied or otherwise.  We do not market to those citing an interest in demonstrations of the technology or our solutions unless you ask specifically to be included.
  • To deliver our services or solutions to you
  • To be able to assist you in finding the right solution to meet your needs
  • To notify you of updates if you have opted in for those purposes
  • To respond to your enquiries, reaching out to us via our contact us page
  • To consider you for employment and where you have provided us information for that purpose
  • To otherwise comply with any and all legal requirements or to prevent activities that may violate our policies

Cookies:

On QVCCS we use cookies. By visiting our site we may place cookies on your browser for targeted advertising purposes. Google (and other similar third parties, if you use them) will show ads across websites that you visit. Learn more about cookies here http://www.allaboutcookies.org/cookies/

You can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en.

Whilst using our website you should also review our Terms and Conditions

Retention:

How long we hold your data depends on the type of data and what it is used for. It is essential that we have vendors and existing customers data on record for business purposes. Any other parties may request that their data be erased from our database at any time by contacting us directly.

By agreeing to this privacy policy, you are giving your consent for QVCCS to process your data as described above, for the purposes outlined. You can withdraw consent at any time by contacting us directly.

Your Consent:

By using our site, you consent to our use of your information for the these purposes.  We will not disclose your personal information outside of Quo Vadis CCS Ltd except in limited circumstances, such as:

  • We may share your personal information with other companies that are centric to our business, for example, Genesys, or other business partners when necessary in order to support the uses mentioned above.
  • We may hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases or postal mail, answering customer questions about products or services, and processing event registration. We will provide those companies with only the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
  • We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary (i) to conform to the edicts of the law or comply with legal process served on us, (ii) to protect and defend the rights or property of Quo Vadis CCS Ltd, or (iii) to act in exigent circumstances to protect the personal safety of our users or the public.
  • In the event that Quo Vadis CCS Ltd, or any portion thereof, is sold, transferred, merged, financed, or dissolved, in whole or in part, your personal information that we may possess may be sold, transferred, or otherwise disclosed as part of the transaction or proceeding, unless you instruct us not to do so.
  • We may use a third-party service to host our online communities or to provide website analytics. We may also hire third parties to collect data or may purchase data from third parties, including renting email address lists for use in email campaigns. We will provide the same security and management options as set forth herein for data collected from our Site, phone system, chat, social media, support portal, or other system. However, you may encounter links to third-party sites (e.g., business partners) and, although a connection may be made to such sites, we are not responsible for their privacy policies and this Privacy Notice does not cover their practices.